Processing your order usually takes 1 to 2 business days. Delivery typically takes estimated 3 to 7 business days.

Yes, shipping within the United States is free.

Once your order has been shipped, you will receive an email with a tracking link.

You can return items within 30 days of delivery. The items must be unworn, unused, complete, and in their original condition with tags attached. The customer is responsible for the return shipping costs.

Visa, Mastercard, Maestro, American Express, Google Pay, Apple Pay and PayPal.

Yes. Your payment is processed through secure, encrypted connections. Additionally, well-known and trusted payment methods are available to you.

We are proud to stand behind our products. They are designed and tested to meet high quality standards, and thousands of happy customers trust them every day to provide comfort, enrichment, and a cozy space for their pets — as reflected in our review section.

We use your data solely to process your order and provide our services. Your data is not sold to third parties for external advertising purposes.

Need support? We’re here for you.

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (CST)

Email: info@pawopia.com
Contact form: Click Here

Estimated response time: Within 24 hours

Business address:
Sachsenstrasse 8
48268 Greven
Germany